User-Submitted Data

Report Summary
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Problem Description
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User Name
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User Email
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User Phone Number
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Current User
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Hostname
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User Identity Verified?
User Selections
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Tier2Tickets Version
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Real Time Diagnostic Data

Network

LAN Packet Loss
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WAN Packet Loss
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SSID
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WAN Latency
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Local Latency
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Primary DNS Suffix
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DNS Server List
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System Clock
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WiFi Signal Strength
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WiFi Security
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Local IP
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WAN IP
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WAN Jitter
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Local Jitter
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Gateway IP
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Windows Firewall
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Network Diagnostics

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nslookup Results

Mapped Network Drive Status

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Software

Device Status

Active Directory Domain Name
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Disk IOPS Utilization
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OS Version
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OS Install Date
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System Uptime
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CPU Usage
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Memory
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System Volume Size
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System Volume Free
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Browser Information

Default Browser
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Browser Extensions
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Recent BSOD Faults

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System Stability Score (Past 30 Days)

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Application Errors (Past 30 Days)

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Hardware

Device Status

Motherboard
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Video
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Fan Status
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Battery Charge
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Battery Discharging
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BIOS Release Date
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Most Recent Windows Updates

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Storage Problems

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Hardware Device Errors

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Printer Status

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Windows Hardware Scores

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Hardware Warranty

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Security

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Anti-Virus Status

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Email Security

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