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Ticket
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Submitted:
Wed, Dec 23, 2020 at 4:07 PM
Connect to Device
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min
Remote Control
Remote Control
Remote Terminal
Remote Terminal
Remote Tools Inactive
User-Submitted Data
Report Summary
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Problem Description
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User Name
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User Email
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User Phone Number
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Current User
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Hostname
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User Selections
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Network
LAN Packet Loss
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WAN Packet Loss
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SSID
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WAN Latency
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Local Latency
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Primary DNS Suffix
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DNS Server List
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System Clock
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WiFi Signal Strength
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WiFi Security
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Local IP
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WAN IP
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WAN Jitter
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Local Jitter
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Gateway IP
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Windows Firewall
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Network Diagnostics
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nslookup Results
Mapped Network Drive Status
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Software
Device Status
Active Directory Domain Name
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Disk IOPS Utilization
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OS Version
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OS Install Date
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System Uptime
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CPU Usage
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Memory
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System Volume Size
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System Volume Free
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Browser Information
Default Browser
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Browser Extensions
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Real Time Software Processes
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Event Viewer: Application
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Event Viewer: System
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Recent BSOD Faults
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System Stability Score (Past 30 Days)
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Application Errors (Past 30 Days)
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Hardware
Device Status
Motherboard
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Video
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Fan Status
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Battery Charge
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Battery Discharging
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BIOS Release Date
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Most Recent Windows Updates
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Storage Problems
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Hardware Device Errors
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Printer Status
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Windows Hardware Scores
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Hardware Warranty
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Security
DnsCache results
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Anti-Virus Status
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Email Security
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