Helpdesk Button Report

Report Summary

Network

Software

Hardware

Click the Alert to View Flagged Issues

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Ticket Information

User Name

User Email

Current User

Hostname

User Trust Factor

TRUSTED?

Ticket Number

Time Submitted

LAN IP

WAN IP

Problem Description

User Selections

Network Diagnostics

Coming soon: Download a CSV

LAN Packet Loss

WAN Packet Loss

SSID

WAN Latency

Local Latency

wifi security

Primary DNS Suffix

DNS Server List

WiFi Signal Strength

Local IP

WAN IP

WAN Jitter

Local Jitter

Gateway IP

netDiag

nslookup results

Software Diagnostics

Device Status

Active Directory Domain Name

Disk IOPS Utilization

OS Version

OS Install Date

System Uptime

CPU Usage

Memory

System Volume Size

System Volume Free

Real Time Software Processes

Coming soon: Download a CSV

Event Viewer: Application

Coming soon: Download a CSV

Event Viewer: System

Coming soon: Download a CSV

DnsCache results

Coming soon: Download a CSV

Recent BSOD Faults

Coming soon: Download a CSV

Security Info

The status of various security info

Most Recent Windows Updates

Hardware Diagnostics

The status of various hardware

Motherboard

Video

Fan Status

Battery Charge

Battery Discharging

BIOS Release Date

Storage Problems

Hardware Device Errors

Helpdesk Button Report

Report Summary

Network

Software

Hardware

Ticket Information

Diagnostic Data Redacted

Diagnostic Data Redacted

Diagnostic Data Missing

Network Diagnostics

netDiag

nslookup results

Software Diagnostics

Device Status

Real Time Software Processes

Event Viewer: Application

Event Viewer: System

DnsCache results

Recent BSOD Faults

Security Info

Hardware Diagnostics